Job Description

Job Description: This position is responsible for performing and supervising a range of administrative and clerical tasks with a focus on revenue cycle for all Tellica clinics across the United States. The role may involve handling administrative or support tasks that are specific in nature and range in complexity. Key duties include managing billing documentation and claims processing, liaising with other healthcare institutions to obtain necessary records for accurate billing, and ensuring adherence to regulatory standards (HIPAA, CMS, etc.). The role also involves but is not limited to: training clinic staff on billing policies and procedures, refining billing workflows to enhance efficiency and patient care, using computer systems and relevant software to effectively complete job duties, addressing standard inquiries, preparing and distributing meeting notes, and phone calls.

Schedule - Monday - Friday 8:00am - 4:00pm

Job Essentials

• Leads and manages Billing Representatives to ensure optimized billing processes and enhanced revenue cycle efficiency.
• Handles hiring, mentoring, and training of staff.
• Develops and implements streamlined billing and revenue cycle workflows across all Tellica clinics in the U.S.
• Coordinates between Tellica’s Revenue Cycle Team and EMR system for seamless claims and payments processing.
• Masters and supports the expansion of contracted health insurance plans nationwide.
• Trains clinic staff on billing policies to meet regulatory standards and provides periodic evaluations and 1:1 training.
• Audits billing reports for accuracy and compliance, identifies discrepancies, and implements corrective measures.
• Participates in quarterly refresher training courses to improve patient care and billing across all Tellica sites.
• Manages billing and addendum processes in the EMR system and collaborates with the Technical Analyst team for system improvements.
• Handles difficult situations with staff and patients using de-escalation techniques and escalates issues when necessary.
• Educates patients and referring offices on billing processes, prioritizes and completes patient requests efficiently.

Skills

• Insurance Billing
• Revenue Cycle
• Leadership
• Patient Care
• Quality Improvement
• Accountability
• Customer Service
• Innovative Thinking
• De-escalation Tactics

Minimum Qualifications

• Experience using advanced computer skills. Examples are complex formatting, mail merge, formulas, creating charts and graphs, data manipulation, creating and running reports, creating presentations, and using multimedia content.
• Two years of healthcare experience (customer service, admin, or billing experience.)
• Demonstrated interpersonal verbal and written communication skills including being proficient in spelling, punctuation, grammar, and other English language skills.
• Proficient at using Microsoft, Electronic Medical/Health Record System, Radiology Information Systems, and Medical Revenue Cycle Systems
• Knowledgeable in medical and billing terminology
• Experienced in billing and coding practices (e.g., CMS 1500 Forms)
• Able to travel to all Tellica sites (diving & flying)

Preferred Qualifications

• Bilingual- Spanish
• Medical terminology experience.
• Experience with Spreadsheets and presentation software.
• One year of experience with medical billing and medical coding.

Physical Requirements:

Physical Requirements

• Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
• Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
• Expected to bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• May be expected to stand in a stationary position for an extended period of time.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. 

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.  

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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