Job Description

Overview Join to apply for the Front Desk Agent - Part Time role at IHG Hotels & Resorts The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location. Key Responsibilities Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe by following safety procedures and reporting incidents; wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day’s schedule. Jump into other ad-hoc duties when your colleagues need your help. Key Skills & Experiences Communication skills — guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to. Problem-solving skills to turn issues into opportunities so every guest leaves with great memories. Fluency in the local language. Extra language skills are great, but not essential. Literate and tech-savvy — good grasp of reading, writing, basic maths and computers. Flexibility — night, weekend and holiday shifts are all part of the job. High school diploma or qualification; a college or university degree would be a bonus, but not essential. Experience — ideally at least one year in a front desk or guest service position. Strength — ability to lift, push and pull up to 50lbs (23 kg); may involve bending and kneeling. The hourly pay rate for this role is $22.43. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones. Important information: The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. #J-18808-Ljbffr IHG Hotels & Resorts

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