Job Description

Telephonic Triage Nurse – OB/GYN Practice  

Location: Norfolk, VA
Position Type: Full-Time (Monday–Friday typically 8-hour shifts between 7:45am-5:30pm) 

About Us:
We are a busy, patient-centered OB/GYN outpatient practice dedicated to providing compassionate, comprehensive care to women at every stage of life. Our team values communication, collaboration, and continuity of care — both in and out of the office. We’re seeking an experienced Telephonic Triage Nurse to enhance our dynamic team and serve as a vital connection between patients, providers, and the care team. The ideal candidate demonstrates a strong commitment to delivering high-quality patient care, takes initiative, and approaches challenges with a proactive, solution-oriented mindset.

Position Summary:
The Telephonic Triage Nurse plays a key role in supporting patients who are not physically in the office. This nurse provides professional telephone triage, patient education, and follow-up care coordination for a variety of OB/GYN concerns. Candidates must have strong clinical judgment, excellent communication skills, and the ability to multitask in a fast-paced environment while maintaining a warm, empathetic approach and a positive outlook. 

Some of the primary Responsibilities Include but are not Limited to:  

• Provide telephonic triage and advice for obstetric and gynecologic concerns using established protocols and clinical judgment. 
• Communicate abnormal lab, imaging, and test results to patients as directed by providers; facilitate next steps in care. 
• Answer patient questions regarding medications, symptoms, procedures, and general women’s health concerns. 
• Schedule appointments and coordinate care with providers and other team members as needed. 
• Complete prior authorizations for medications, procedures, and imaging studies. 
• Review and process medication refill requests, ensuring clinical appropriateness and adherence to protocols. 
• Document all patient interactions accurately and promptly in the electronic health record (EHR). 
• Follow up on outstanding patient needs, referrals, and test results to ensure continuity of care. 
• Support providers and administrative staff with various patient-related communications and coordination tasks. 
• Other duties not outlined here as directed by supervisor. 

Qualifications  

Required:

• Active, unrestricted RN (Registered Nurse) or LPN (Licensed Practical Nurse) license in Virginia or compact state.
• Minimum of 2 years of nursing experience in women’s health, OB/GYN, or primary care. 
• Strong clinical assessment and critical thinking skills. 
• Excellent communication, documentation, organization, and time-management skills. 
• Comfort using EHR systems and digital communication tools. 
• Compassionate, patient-centered approach to care.

Preferred:  

• Knowledge of common OB/GYN conditions, including prenatal care, contraception, menstrual issues, menopause, infections, and pregnancy complications. 
• Strong understanding of OB emergencies (e.g., bleeding, preterm labor, preeclampsia warning signs) and when to escalate care. 
• Telephonic triage experience 

Why Join Our Team:

• Paid time off that will increase with tenure. 
• Major Federally recognized holidays off with pay. 
• A competitive benefits package with optional supplemental benefits. 
• Leadership is dedicated to cultivating and maintaining an environment that is positive and fuels growth. 
• Opportunities that provide healthy challenges. 
• Coworkers that push you to succeed. 

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