Job Description

COMPANY DESCRIPTION: Union Rescue Mission (URM) is a 501(c)(3) nonprofit organization located in the Los Angeles Metropolitan Area. We are dedicated to serving men, women, and children experiencing homelessness and providing comprehensive emergency and long-term services to help them escape the dangerous streets of Skid Row. Established in 1891, URM is now one of the largest rescue missions of its kind in the United States and the oldest in Los Angeles. Join us at Union Rescue Mission as we bring hope and share the compassion of Christ to those devastated by homelessness.

POSITION SUMMARY: The Mission Tracker Data Analyst is responsible for overseeing and analyzing the Mission Tracker client tracking system to ensure its effective use across all Union Rescue Mission facilities and programs. This role involves maintaining data integrity, generating reports, identifying trends, and supporting staff in the accurate and efficient use of the system. The analyst will work closely with program leaders and IT teams to enhance system functionality, streamline data processes, and provide actionable insights to support organizational decision-making. 

CORE WORK PRINCIPLE: Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people”. The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas. 

ESSENTIAL FUNCTIONS:

• Collaborate with the Vice President of Men’s Ministry and program staff to define and align success metrics across all programs. 
• Apply knowledge of programs, databases, and best practices to support outcome measurement and continuous improvement. 
• Coordinate with program directors to ensure consistency in daily program goals and data tracking. 
• Manage the process for reviewing and approving Mission Tracker enhancement requests in collaboration with the IT Department. 
• Oversee implementation of system updates with IT staff, database administrators, and consultants. 
• Train staff on Mission Tracker use; develop user manuals and provide ongoing support and troubleshooting. 
• Ensure database integrity and security through regular communication and process documentation. 
• Implement quality control processes for data entry and reporting. 
• Compile and report program statistics for internal and external stakeholders. 
• Design accurate and timely reports and queries; support tracking of outcomes and performance metrics. 
• Promote improvements in data systems, policies, and procedures to enhance reporting and program effectiveness. 
• Encourage guests in their faith and growth in Jesus Christ by promoting Christian virtues in all relationships throughout the Mission (Matt. 7:12, Eph. 4:2–3, Phil. 2:3–8), and by teaching and influencing guests (Titus 2:2–8) to love in unity for Christ and His kingdom (1 Cor. 13:1–7). 
• Conducts other tasks and projects assigned by the VP of Men’s Ministry. 
• Commitment to URM mission, vision, and core values.
• Encourage guests in their faith and growth in Jesus Christ.

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to allow differently abled individuals to perform the essential functions of the job.

• Must be able to see, hear, speak, and write clearly to effectively communicate with employees, residents, clients, and other guests. 
• Requires manual dexterity for occasional reaching, lifting, and operating standard office equipment. 
• Must be able to lift at least 25lbs. 
• Travel, as required. 

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The office environment is clean, orderly, properly lit, and ventilated. 
• Noise levels are generally low to moderate. 
• This position primarily operates indoors within a high-traffic office setting. 

Requirements

EXPERIENCE, EDUCATION AND LICENSURES:

• Bachelor’s degree (BS or BA) in Business, Computer Science, Database Administration, or a related field; relevant certifications may be considered in lieu of a degree. 
• Minimum 3 years of progressively responsible experience in a related role. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Proficiency in database administration and client tracking software, with strong skills in Microsoft Office Suite, particularly Excel and Power BI. 
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively. 
• Strong organizational skills, with the ability to manage time efficiently, prioritize multiple tasks, and respond appropriately to urgent situations. 
• In-depth understanding of the behavioral, emotional, and character-related challenges faced by the clients served at URM. 
• Demonstrated ability to lead by example, modeling URM’s Christian values including humility, kindness, integrity, emotional intelligence, and a strong commitment to mission-driven work without personal agendas. 

Salary Description

$30.00-$35.00 (Depending on Experience)

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