Bilingual Customer Service & Language Specialist (Korean) (W-2 Employee) Job at Universal Language Service Inc, Bellevue, WA

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  • Universal Language Service Inc
  • Bellevue, WA

Job Description

Join to apply for the Bilingual Customer Service & Language Specialist (Korean) (W-2 Employee) role at Universal Language Service, Inc.

Overview

Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Korean) to join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.

Compensation & Benefits

Base pay range: $20.00/hr - $25.00/hr

Position: Bilingual Customer Service & Language Specialist ( Korean ) (W-2 Employee)

Location: Onsite, Bellevue, WA

Schedule: MondayFriday, 9:00 AM 6:00 PM (PST)

Employment Type: Full-time, W-2

Languages Needed: Korean

Key Responsibilities
  • Deliver real-time OPI/VRI interpretation services in Korean and English
  • Assist interpreters with completing and updating profiles and documentation
  • Follow up with interpreters to ensure records are current and compliant
  • Maintain clear and professional communication with interpreters and internal teams
  • Handle sensitive information with confidentiality and accuracy
  • Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
  • Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
  • Proactively troubleshoot scheduling issues, providing timely and effective solutions
Requirements
  • Strong bilingual proficiency in English and Korean
  • Excellent communication, organization, and customer service skills
  • Strong attention to detail and ability to manage administrative documentation
  • Ability to work full-time, on-site (MondayFriday, 8:00 AM5:00 PM PST or 8:30 AM5:30 PM PST)
  • Prior interpretation experience preferred
  • Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)
Education & Professional Background
  • Bachelors degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
  • Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation
Work Environment & Screening Requirements
  • This is a full-time, on-site position based at our Bellevue, WA corporate office
  • Remote work is not permitted
  • Candidates must pass a full-panel drug and alcohol screening and a national criminal background check
Compensation
  • Up to $25 per hour, depending on qualifications and relevant experience
  • Full benefits package available, including medical insurance

Join our team and contribute to delivering exceptional language services to our diverse clientele.

Additional Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Translation and Localization

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Job Tags

Hourly pay, Full time, Work at office, Remote work,

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